$62B regional bank enjoys 400% YoY sales growth with Finzly

Finzly’s FX solution and trade finance positions bank for back-to-back commercial banking industry awards

Objectives

Offer modern FX solution to enterprise customers due to:

 

  • Outdated FX platform limited growth of treasury management services
  • Opportunity loss in acquiring new customers due to the obsolete platform
  • Poor customer retention caused by an inefficient, counterintuitive interface

Solution

  • The bank implemented Finzly’s FX STAR platform — a modern, cloud-native solution designed with an API-first approach
  • FX STAR features a user-friendly web portal that offers self-service capabilities to manage multi-currency accounts, initiate payments, and administer internal users with customizable permissions and limits
  • The platform streamlines core functions, including pricing, trading, risk management, settlement processing, confirmations, matching, accounting, compliance, reporting, and nostro reconciliation
  • Seamless integration with the bank's core system and third-party systems
  • The bank has brought Trade Finance under the same roof using Finzly’s EXIM STAR

Outcome

  • Improved customer experience: The user-friendly interface and self-service features significantly increased customer satisfaction
  • Operational efficiency: Automated and streamlined FX processes, from risk management to compliance, led to reduced manual intervention and faster execution
  • Growth enablement: The new platform empowered the bank to scale its treasury management services and offer competitive FX & Trade Finance solutions, attracting new customers and increasing market share
     

100%

YoY customer growth

400%

YoY sales growth due to FX services on the new platform

0
ACH
1
Fedwire
2
FedNow
3
RTP
4
Cross Border Payments
5
Payment Hub
6
ISO 20022
7
Deposits
8
Virtual Ledger
9
Multi-Currency Accounts
10
Open APIs for Embedded Banking
11
Business Banking
12
Consumer Banking
13
Teller Banking
14
Foreign Exchange
15
Trade Finance

Other Customer Stories

Umpqua Bankʼs Growth Story Through FX Modernization

EverBank Accelerates Growth by Unifying Payment Processing