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Objective
A leading U.S. regional bank set out to modernize its treasury and FX operations while maintaining a unified digital experience for its commercial clients. The bank wanted to eliminate the friction caused by disconnected systems, reduce manual processes, and deliver a streamlined, in-portal FX experience that would strengthen client retention and operational efficiency.
By partnering with Finzly and leveraging our integration with Q2, the bank aimed to create a seamless single sign-on (SSO) experience for treasury clients—laying the foundation for a complete digital treasury transformation.
Challenges
- Fragmented systems requiring clients to leave the Q2 environment for FX and payments
- Limited internal staff to support complex treasury modernization initiatives
- Manual processes across multiple platforms creating operational inefficiency
- Growing competition from larger institutions offering unified treasury services
Solution
Finzly partnered with the bank to deploy BankOS and FX Trade Desk, fully embedded into Q2 through seamless SSO. This foundational stage established a unified environment where treasury clients can initiate international wires and FX trades directly within Q2—without additional logins or disparate systems.
Behind the scenes, Finzly’s Payment Hub was configured to support SWIFT international payments and integrated with the bank’s Fiserv Premier core, general ledger, and Verafin for AML, fraud, and OFAC compliance. CashOS was implemented for treasury clients, while the Teller App empowered branch users to initiate and manage payments on behalf of customers.
The result was a frictionless, fully connected experience that reduced operational strain and improved service delivery—setting the stage for future expansion into FedNow, RTP, and additional treasury capabilities.
Outcomes
- Unified Treasury Access
Treasury and FX functionality now fully accessible within the Q2 portal via single sign-on. - Operational Efficiency
Streamlined processes reduced manual intervention and improved workflow automation. - Enhanced Client Experience
Frictionless FX and payments experience retained high-value commercial clients in-house. - Scalable Foundation
Positioned the bank for future innovation, including real-time payments and expanded treasury services. - Empowered Staff
Finzly’s implementation and ongoing partnership supported an understaffed team with minimal disruption.
Summary
The collaboration between Finzly and Q2 demonstrates how regional and community banks can deliver enterprise-grade treasury and FX services without adding operational complexity.
By embedding BankOS and FX Trade Desk directly into Q2 through single sign-on, Finzly created a frictionless, scalable experience that not only elevates client satisfaction but also lays the groundwork for continued digital transformation.
